Plan Compass ("we", "us", "our") provides independent, free telecom plan comparison and advisory services to consumers in Australia. This policy explains what information we collect when you call us or use this website, how we use it, and the choices you have.
Plan Compass is not Telstra, Optus, or any other network operator, and is not affiliated with, endorsed by, or acting as an agent of any telecommunications provider. We do not process bill payments and do not collect card, bank, or online account login details.
1. Information we collect
When you call us or submit an enquiry, we may collect:
- Your name and contact number, if you provide them
- General information about your current phone or internet usage and provider, shared voluntarily during a call, to help us give relevant advice
- Basic website usage data (such as pages visited and general location derived from IP address) collected automatically through standard analytics tools
We do not ask for, and you should never provide us with, your online account passwords, bank account numbers, card numbers, or government ID numbers (such as your driver's licence, passport, or Medicare number).
2. How we use your information
- To provide the plan comparison and advisory service you contacted us for
- To follow up on an enquiry, if you've asked us to
- To improve our website and the accuracy of our general advice
- To meet legal or regulatory obligations, where applicable
We do not sell your personal information to third parties. We do not share your details with any specific telecommunications provider unless you explicitly ask us to pass on your contact details so that provider can follow up with you.
3. Bill payments and your account details
Plan Compass does not process bill payments on your behalf and does not hold or store your telco account login, card, or bank details. Any "pay your bill" guidance we provide directs you to your provider's own official website or app. You should always verify you are on your provider's genuine site before entering payment information.
4. Cookies and website analytics
Our website may use cookies or similar technologies to understand general visitor behaviour (for example, which pages are most viewed) and to measure the performance of our advertising. This data is aggregated and is not used to identify you personally. You can disable cookies through your browser settings.
5. Data security
We take reasonable steps to protect any personal information we hold from misuse, loss, or unauthorised access. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your rights
Under the Australian Privacy Act 1988 (Cth), you have the right to ask what personal information we hold about you, request corrections, or ask us to delete it, subject to any legal obligations we may have to retain certain records. To make a request, contact us using the details below.
7. Changes to this policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent update. Continued use of our service after changes are posted means you accept the revised policy.
8. Contact us
If you have questions about this policy or your personal information, contact us at:
Plan Compass
Phone: (02) 7239 4710